Posts Tagged ‘internet marketing customers’

What Internet Marketers Must Know About Customer Service

Wednesday, May 5th, 2010

Many internet marketers don’t realize how important customer service is, even to businesses that are web based. Customer service may actually be more important if you run a web based business. If you have a website, think of how many thousands of other sites selling similar products are out there, all of you competing for the same customers. How can you stand out in this crowd? This is why it’s so crucial to offer top notch customer service! Potential buyers are more likely to buy from you if they feel like they have your undivided attention and that you care about who they are as people. Many internet marketers have their businesses so automated that there is no personal contact with people at all, and then they wonder why they aren’t doing well. If you follow these suggestions, you will be able to start giving your visitors good customer service.

You should always write “thank you” e-mails to people who buy anything from your website. This one gesture can change the way people see you, even if you do this by simply sending out an automated e-mail message to each customer thanking them for their order. If you look over the settings of your e-mail provider, you’ll most likely find that you can set up an auto response e-mail that won’t cost you anything, so you can easily create e-mails thanking customers for their orders. Don’t forget to do this!

This is a way you can get more sales by just sending out one extra e-mail!

Allow your customers to take part in a giveaway. People will be reminded that they want to get in touch with you. This doesn’t mean you have to give every customer something for free. You could consider it a contest. People love to win things. Choosing the winner could be as easy as picking a random winner from those who respond to your question. It doesn’t matter what kind of question it is, either trivia or something about your business. Whatever you ask, you may be overwhelmed with the responses. You could even find some correspondence from someone who isn’t even on your list.

Supporting your own products or services is of paramount importance.

Technology is more difficult for some customers than others. Allow people free support and they will keep coming back to you time and again. You’ll find that they will then recommend you to their friends. You have to have good customer service to get good word of mouth advertising. When you offer free support for your products, word will spread that you care about your customers more than your bottom line and the sales should come rolling in!

When you focus on it, you can provide good customer service to your website visitors and clients in many different ways. Some people still have anxiety about shopping on the internet because they feel customer service will be lacking, or they might even get scammed. When you show that your business is one that gives people good and personal service, you can help them to overcome these fears.

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